Privacy Policy
Last updated: 11 May 2026
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, submit a form, or contact us we may collect:
Full name
Phone number
Email address
Billing and pickup details
Order information and preferences
Messages or notes submitted through forms
Payment Information
Payments made through our website are securely processed by third-party payment providers squarespace payments.
We do not store your full credit card details on our servers.
Website Usage Data
We may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Cookies and analytics data
This helps us improve website performance and customer experience.
2. How We Use Your Information
We use your information to:
Process and manage orders
Contact you regarding pickups or enquiries
Provide customer support
Improve our products and website
Send order confirmations and updates
Prevent fraudulent activity
Comply with legal obligations
We may also use non-identifiable analytics data to better understand website traffic and customer behaviour.
3. Cookies & Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Support marketing and advertising campaigns
We may use services such as:
You can disable cookies through your browser settings, although some website features may not function properly.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third parties only when necessary to:
Process payments
Operate our website
Provide technical services
Comply with legal requirements
These providers are required to handle your information securely.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.
6. Third-Party Links
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices or content of those websites.
7. Access & Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To make a request, please contact us using the details below.
8. Marketing Communications
If you subscribe to our mailing list or promotions, you may receive marketing emails from us.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. Children's Privacy
Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.